Privacy policy

Privacy Policy

Last updated: September 25, 2026

RALLUNE PTE. LTD. (“Rallune,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you visit rallune.com, purchase our products, communicate with us, interact with our advertisements, or otherwise use our services (collectively, the “Services”).

This Privacy Policy applies to customers and visitors worldwide. Depending on where you live, you may have additional rights under applicable privacy and data protection laws.

By using our Services, you acknowledge the practices described in this Privacy Policy. Where applicable law requires consent, we will ask for your consent before carrying out the relevant processing.

1. Who We Are

Rallune is operated by:

RALLUNE PTE. LTD.
UEN: 202555650K
Registered Office: 68 Circular Road, #02-01, Singapore 049422
Singapore
Email: support@rallune.com

For questions or requests concerning your personal information, contact us at support@rallune.com.

2. Personal Information We Collect

The personal information we collect depends on how you interact with Rallune.

Information You Provide to Us

When you place an order, create an account, contact us, request a return, subscribe to marketing communications, participate in a promotion, or otherwise interact with us, we may collect information such as:

  • Name
  • Email address
  • Telephone number
  • Billing address
  • Shipping address
  • Order and transaction information
  • Products purchased
  • Account information
  • Customer-service communications
  • Return, refund, exchange, and warranty information
  • Reviews, feedback, survey responses, or other information you choose to provide

Payment Information

Payments are processed through Shopify and/or the payment providers available at checkout.

Depending on the payment method you select, payment information may be collected and processed directly by Shopify or another payment provider.

Rallune may receive limited information relating to your payment, such as payment status, transaction identifiers, payment method type, and limited payment details necessary to manage your order.

We do not intentionally store complete payment-card numbers unless necessary and permitted through the payment systems used to provide the Services.

Information Collected Automatically

When you visit or interact with our website, we and our service providers may automatically collect certain information, including:

  • IP address
  • Device type
  • Browser type
  • Operating system
  • Device identifiers
  • Cookie and similar technology identifiers
  • Pages viewed
  • Products viewed
  • Links or advertisements clicked
  • Referring website or source
  • Approximate location derived from information such as your IP address
  • Date and time of visits
  • Website interactions
  • Shopping-cart activity
  • Checkout activity
  • Advertising and campaign interaction information

We may collect this information through cookies, pixels, tags, software development kits, server-side technologies, and similar technologies, subject to applicable consent requirements.

3. How We Use Personal Information

We may use personal information to:

Provide Our Services

We use information to:

  • Process and fulfill orders
  • Process payments
  • Arrange shipping and delivery
  • Provide order and delivery updates
  • Manage customer accounts
  • Process returns, refunds, exchanges, and warranty claims
  • Respond to questions and customer-service requests
  • Provide products and services requested by you

Operate and Improve Rallune

We may use information to:

  • Operate, maintain, troubleshoot, and improve our website
  • Understand how customers use our website and products
  • Analyze website and store performance
  • Develop and improve products, offers, and customer experiences
  • Conduct internal reporting and analytics
  • Prevent technical problems and improve website functionality

Marketing and Advertising

Subject to applicable law and your privacy choices, we may use personal information to:

  • Send promotional emails or other marketing communications
  • Measure the performance of our advertisements
  • Understand how customers interact with our advertisements
  • Create advertising audiences
  • Show advertisements that may be more relevant to you
  • Measure conversions and attribute purchases to advertising campaigns
  • Improve our marketing campaigns

We may work with advertising, analytics, and technology partners for these purposes.

Where applicable law requires consent for advertising cookies, pixels, or similar technologies, we will seek that consent before using those technologies.

You may withdraw marketing consent or change applicable privacy choices as described below.

Security and Fraud Prevention

We may use personal information to:

  • Authenticate transactions
  • Detect and prevent fraud
  • Protect customers and our business
  • Investigate suspicious activity
  • Prevent abuse of our Services
  • Protect the security and integrity of our website and systems

Legal and Regulatory Purposes

We may process information when reasonably necessary to:

  • Comply with applicable laws
  • Respond to lawful requests from government or regulatory authorities
  • Establish, exercise, or defend legal claims
  • Enforce our agreements and policies
  • Meet tax, accounting, consumer-protection, and other legal obligations

4. Legal Bases for Processing

Where laws such as the UK GDPR or EU GDPR require us to identify a legal basis for processing personal information, we may rely on one or more of the following, depending on the circumstances:

Performance of a contract: where processing is necessary to process your order, deliver products, provide customer support, or otherwise perform our agreement with you.

Legitimate interests: where processing is necessary for our legitimate business interests, such as improving our Services, protecting our business, preventing fraud, and understanding business performance, provided those interests are not overridden by your rights and interests.

Consent: where you have given us consent, including where consent is required for certain marketing communications, cookies, advertising technologies, or other processing.

Legal obligations: where processing is necessary for us to comply with applicable law.

Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect processing that was lawful before consent was withdrawn.

5. Cookies and Similar Technologies

Rallune and our service providers use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure performance, prevent fraud, and, where permitted, support advertising and marketing.

These technologies may include:

  • Essential cookies
  • Functional cookies
  • Analytics technologies
  • Advertising technologies
  • Pixels and tags
  • Similar browser or device technologies

Some technologies are necessary for functions such as maintaining your shopping cart, completing checkout, maintaining security, and remembering essential settings.

Other technologies, particularly those used for analytics or advertising, may require your consent depending on your location.

Where required by applicable law, non-essential technologies will not be used until the required consent has been obtained.

You can manage applicable cookie and privacy preferences using the privacy controls made available on our website.

Your browser may also allow you to block or delete cookies. Blocking certain cookies may affect the functionality of parts of our website.

6. Advertising and Data Sharing

Rallune uses online advertising to promote our products.

Subject to applicable law and your privacy choices, information about your interactions with our website may be provided to or processed by advertising and analytics partners to:

  • Measure advertising performance
  • Understand whether an advertisement resulted in a purchase
  • Build or measure advertising audiences
  • Limit repetitive advertising
  • Improve marketing campaigns
  • Provide advertising that may be more relevant to you

Depending on applicable privacy law, some of these activities may be considered “sharing,” “targeted advertising,” or similar regulated activity.

Where required, we provide mechanisms that allow eligible users to opt out of these activities.

We do not knowingly sell personal information for money.

However, certain advertising activities involving the disclosure of identifiers or online activity to advertising partners may be legally defined as a “sale,” “sharing,” or targeted advertising even where no money is exchanged.

Where those definitions apply, you may exercise the applicable opt-out rights through our website’s privacy controls or by contacting us.

7. Global Privacy Control

Where required by applicable law, Rallune recognizes supported browser-based privacy signals, including Global Privacy Control (GPC), as a request to opt out of applicable sale or sharing of personal information or targeted advertising.

The effect of a GPC signal may depend on your jurisdiction and the browser or device from which the signal is sent.

You may also use the privacy controls available on our website to manage applicable data-sharing preferences.

8. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate Rallune and provide our Services.

Shopify

Our online store is powered by Shopify.

Shopify processes personal information in connection with hosting our store, providing checkout functionality, processing transactions, providing security and fraud-prevention services, analytics, and other ecommerce functionality.

Payment Providers

We may provide necessary information to payment processors, banks, card networks, digital-wallet providers, and other payment-service providers to process transactions and prevent fraud.

Shipping and Fulfillment Providers

We may provide necessary information to warehouses, fulfillment partners, shipping carriers, logistics providers, and customs-related service providers to fulfill and deliver your order.

Customer-Service and Business Providers

We may use service providers that help us operate our business, including providers of:

  • Customer support
  • Email services
  • Communications
  • Website hosting
  • Analytics
  • Information technology
  • Fraud prevention
  • Accounting
  • Professional services

Advertising and Analytics Partners

Subject to applicable law and your privacy choices, we may disclose or make information available to advertising and analytics partners to measure campaigns, analyze website activity, and support advertising.

Legal Requirements

We may disclose information where we reasonably believe disclosure is required by applicable law, legal process, court order, or lawful government request.

We may also disclose information when reasonably necessary to protect the rights, property, security, or safety of Rallune, our customers, or others.

Business Transactions

If Rallune undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, personal information may be disclosed as part of that transaction, subject to applicable law.

9. Shopify

Rallune’s online store is hosted by Shopify.

Because Shopify provides infrastructure and functionality necessary to operate our store, Shopify may collect and process personal information about customers and visitors.

Shopify may process information in accordance with its own privacy practices and contractual arrangements with merchants.

You can learn more about Shopify’s privacy practices through Shopify’s official privacy resources.

10. International Data Transfers

Rallune operates internationally and uses service providers that may process personal information in countries other than the country where you live.

As a result, your personal information may be transferred to and processed in jurisdictions with different data-protection laws.

Where applicable law requires safeguards for international transfers, we and our service providers use legally recognized mechanisms or other appropriate safeguards.

Where required, these may include contractual protections such as standard contractual clauses or other lawful transfer mechanisms.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including providing our Services, maintaining business and transaction records, complying with legal and accounting obligations, resolving disputes, preventing fraud, and enforcing agreements.

Different categories of information may be retained for different periods.

When personal information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it, subject to applicable law and legitimate record-retention requirements.

12. Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, internet transmission, electronic storage system, or security measure can guarantee absolute security.

You are responsible for protecting any account credentials you use in connection with our Services.

If you believe your interaction with us is no longer secure, please contact support@rallune.com.

13. Your Privacy Rights

Depending on where you live and the laws applicable to you, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate personal information
  • Request deletion of certain personal information
  • Request a copy of certain personal information
  • Restrict or object to certain processing
  • Withdraw consent where processing is based on consent
  • Opt out of certain marketing
  • Opt out of certain sale, sharing, or targeted advertising activities
  • Request portability of certain information
  • Appeal certain decisions concerning a privacy request where applicable
  • Lodge a complaint with an applicable data-protection authority

These rights are not absolute and may vary depending on your jurisdiction.

We may need to verify your identity before fulfilling certain requests. We will only request information reasonably necessary for verification.

Where permitted by applicable law, you may use an authorized agent to submit certain requests on your behalf. We may require evidence that the agent has authority to act for you and may need to verify your identity directly.

We will not unlawfully discriminate against you for exercising applicable privacy rights.

To submit a privacy request, contact:

support@rallune.com

You may also use privacy controls provided through our website where available.

14. Marketing Communications

You may unsubscribe from promotional email communications at any time by using the unsubscribe link included in our marketing emails.

You may also contact support@rallune.com.

Even if you unsubscribe from promotional communications, we may continue sending non-promotional communications necessary to provide our Services, including:

  • Order confirmations
  • Shipping updates
  • Customer-service responses
  • Return or refund information
  • Security notifications
  • Other transactional communications

15. Children

Our Services are intended for a general audience and are not directed to children.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or legal guardian and believe that a child has provided us with personal information improperly, please contact support@rallune.com.

If appropriate and legally required, we will take reasonable steps to delete the information.

16. Third-Party Websites and Services

Our website may contain links to websites, platforms, or services operated by third parties.

We are not responsible for the privacy, security, or content practices of third parties that operate independently from Rallune.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

17. Complaints

If you have concerns about how Rallune handles your personal information, please contact us first at:

support@rallune.com

We will review your concern and respond as required by applicable law.

Depending on where you live, you may also have the right to complain to your local privacy or data-protection authority.

For individuals in the European Economic Area or United Kingdom, this may include the supervisory authority in the country where you live or work.

18. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business, Services, technologies, legal requirements, or privacy practices.

When we update this policy, we will revise the “Last updated” date at the top.

Where required by applicable law, we will provide additional notice or obtain consent before material changes take effect.

We encourage you to review this Privacy Policy periodically.

19. Contact Us

For questions about this Privacy Policy, requests concerning your personal information, or privacy-related complaints, contact:

RALLUNE PTE. LTD.
UEN: 202555650K
Registered Office: 68 Circular Road, #02-01, Singapore 049422
Singapore
Email: support@rallune.com