Shipping policy

SHIPPING POLICY

Last updated: 17 September 2026

This Shipping Policy applies to orders placed directly through rallune.com, operated by RALLUNE PTE. LTD.

Free Standard Shipping

We offer free standard shipping on all orders to destinations available at checkout.

Delivery availability and any optional shipping upgrades will be shown before you place your order. Any charge for an optional upgrade will be clearly displayed before payment.

Order Processing

Orders are normally processed and dispatched within 1–3 business days after the order is placed and payment is confirmed.

Business days are Monday–Friday, excluding public holidays affecting order fulfilment or delivery. Orders placed on weekends or public holidays begin processing on the next business day.

Processing time is separate from the time your parcel spends in transit.

Estimated Delivery Times

For orders delivered to the United Kingdom or United States:

  • Order processing: 1–3 business days.

  • Shipping after dispatch: approximately 3–7 business days.

  • Estimated total time from ordering to delivery: approximately 4–10 business days.

For other destinations, the applicable delivery estimate will be provided before you place your order.

Delivery times are estimates unless we expressly agree to a specific delivery deadline. Public holidays, customs checks, severe weather, and carrier disruptions may affect delivery.

These estimates do not limit any delivery or cancellation rights you have under applicable law.

Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email with tracking information.

Tracking updates may not appear immediately. If you have not received your shipping confirmation or need help tracking your parcel, contact support@rallune.com with your order number.

Delivery Addresses and Order Changes

Please check your delivery address carefully before placing an order.

If you need to correct your address or request a cancellation, email support@rallune.com as soon as possible. We will make reasonable efforts to update or cancel an order before dispatch.

Changes may not be possible once a parcel has been dispatched. This does not affect your rights to cancel or return a purchase under our Refund Policy or applicable consumer law.

If a parcel cannot be delivered or is returned to us, we will contact you to discuss the available options.

Shipping Delays

If we become aware of a significant delay affecting your order, we will notify you and provide an updated estimate where available.

If we cannot dispatch your order within the promised timeframe, we will explain the delay and offer the option to cancel the unshipped order for a full, prompt refund. Where required by law, we will obtain your agreement before extending the shipping timeframe.

If your order has been dispatched but has not arrived within the estimated delivery period, contact us so we can investigate with the carrier.

Lost, Damaged, or Incomplete Deliveries

If your parcel appears lost, arrives damaged, contains an incorrect item, or is missing an item, contact support@rallune.com as soon as reasonably possible.

Include your order number and a description of the problem. Photos of the product and packaging, where available, may help us investigate.

If tracking shows delivery but you have not received the parcel, contact us so we can review the delivery details with the carrier.

We will investigate and provide the appropriate replacement, refund, or other remedy required by applicable law. You do not need to resolve a claim directly with our carrier before seeking assistance from us.

Taxes and Import Charges

Any taxes or import charges collected by Rallune will be shown before you complete your purchase.

If additional import duties, taxes, or customs charges may be payable separately upon arrival, we will explain this before you place your order, including whether you are responsible for paying them.

Free shipping refers to the standard delivery charge and does not, by itself, indicate whether import duties or taxes are included.

Returns and Our 30-Day Money-Back Guarantee

Our 30-Day Money-Back Guarantee begins on the day after your order is delivered. Time spent processing or shipping your order does not reduce this period.

For eligibility, free return shipping, and refund instructions, please read our Refund Policy.

Nothing in this Shipping Policy limits your rights under applicable consumer law.

Contact Us

For shipping questions or delivery assistance:

RALLUNE PTE. LTD.
UEN: 202555650K
68 Circular Road, #02-01
Singapore 049422

Email: support@rallune.com

For product returns, contact us for the correct return destination before shipping. Our registered office may differ from the return facility.