Return, Refund & 30-Day Money-Back Guarantee

Effective Date and Eligible Orders

Effective date: 26 September 2026, 12:00 AM (UTC+08:00)

This 30-Day Money-Back Guarantee applies to orders placed directly on rallune.com on or after 26 September 2026, 12:00 AM (UTC+08:00), including products purchased on sale or as part of a promotion.

Orders placed before this date remain subject to the return and refund policy that applied when the order was placed, including the previous 15-day trial where applicable. This does not limit any mandatory consumer rights.

For this policy, the order date is the date and time recorded by Rallune’s checkout system.

Our 30-Day Money-Back Guarantee

At Rallune, we want you to feel confident trying our products. If a Rallune product is not right for you, you may request a return within the guarantee period.

This guarantee applies worldwide in countries and regions where Rallune accepts and delivers orders.

You have 30 calendar days, starting the day after your order is delivered, to request a return.

You may open and use your DualJet as instructed during this period. Normal use does not make the product ineligible for the 30-Day Money-Back Guarantee.

To request a return, email support@rallune.com within the 30-day period. You do not need to provide a reason, although feedback is always appreciated.

For eligible returns:

• We refund the full purchase price paid for the returned product, including applicable taxes collected by us.

• Rallune provides free return shipping.

• There are no restocking, payment-processing, or refund fees.

This 30-Day Money-Back Guarantee is a voluntary Rallune benefit and is in addition to any consumer rights available under the laws applicable to your purchase.

How to Request a Return

Email support@rallune.com and provide:

• Your order number or other proof of purchase; and

• The product you would like to return.

We will provide a prepaid return shipping label or another prepaid return method, together with return instructions.

Please send your return within 14 calendar days after we provide the return instructions.

Keep your shipping receipt or other proof of return until your refund has been completed.

Please contact us before sending a product back so that we can provide the correct return destination and shipping method for your location.

If we are delayed in responding, this will not affect your eligibility as long as you contacted us within the 30-day guarantee period.

Preparing Your Return

You may open and use your Rallune product as instructed during the 30-day guarantee period.

For DualJet, please empty the water reservoir and clean and dry the product according to its instructions before returning it.

Please securely pack the product and, where reasonably possible, include the accessories originally supplied with it. Original packaging is not required.

If an accessory is missing, please contact us before returning the product. A missing accessory will not automatically make an otherwise eligible return ineligible.

The voluntary 30-Day Money-Back Guarantee does not cover damage caused by misuse, accidental damage, or unauthorized modifications.

This exclusion does not apply to manufacturing defects, products damaged before or during delivery, incorrectly supplied products, misdescribed products, or any rights available under applicable consumer law.

Return Shipping

Rallune covers the cost of return shipping for eligible returns worldwide.

Please use the prepaid return shipping label or other prepaid return method we provide.

If a prepaid label is not available in your location or cannot reasonably be used, contact us before paying for return shipping so that we can arrange an alternative.

Any rights you may have under applicable consumer law regarding return costs remain unaffected.

Refunds

Once your return is received, we will inspect it and issue any refund due within 3 business days.

If applicable law requires an earlier refund, we will follow that requirement.

Refunds will be issued to your original payment method unless you expressly agree to another method. We will email you when the refund has been issued.

If you return your entire order, we will also refund any standard delivery charge you originally paid to Rallune where required by applicable law or under the terms of our offer.

Additional charges for expedited, express, or upgraded delivery are not refundable for change-of-mind returns, except where required by applicable law.

After Rallune issues a refund, your bank, card issuer, or payment provider may require additional time to display the funds in your account.

If your refund has not appeared within 10 business days after receiving our refund confirmation email, please contact support@rallune.com.

Bundles & Promotional Purchases

Products purchased as part of a bundle, multi-buy offer, discount, or other promotion are also covered by the 30-Day Money-Back Guarantee.

If you return an entire eligible bundle, we will refund the amount paid for that bundle.

If you want to return only part of a bundle or multi-buy offer, contact support@rallune.com before returning anything. We will explain the refund amount applicable to the returned products based on the terms and pricing of the original promotion.

Any refund calculation will not affect rights available under applicable consumer law.

Damaged, Defective, Incorrect, or Misdescribed Products

If your product arrives damaged, is defective, is different from what you ordered, or does not match its description, please contact support@rallune.com as soon as reasonably possible.

Include your order details and a description of the issue. We may ask for photographs, video, or other reasonable information to help us understand and resolve the problem.

Depending on the circumstances and applicable consumer law, we will provide the appropriate repair, replacement, refund, or other remedy.

Rallune will cover return shipping costs required to resolve an eligible faulty, damaged, incorrect, or misdescribed product claim.

The 30-Day Money-Back Guarantee does not limit your rights concerning faulty or misdescribed products. Depending on the laws applicable to your purchase, you may remain entitled to a remedy after the 30-day guarantee period has ended.

Original packaging is not required to make a claim concerning a defective, damaged, incorrect, or misdescribed product.

Exchanges

If you would prefer an exchange, contact support@rallune.com.

We will confirm availability and provide the appropriate return instructions.

If the requested replacement is unavailable, you may choose a refund where your return is eligible.

United Kingdom & European Union Cancellation Rights

The 30-Day Money-Back Guarantee is in addition to, and does not replace or restrict, any statutory cancellation or withdrawal right available to you.

Where a statutory withdrawal or cancellation right applies, you may generally cancel an eligible online purchase without giving a reason at any time before delivery and within 14 calendar days after you, or a person nominated by you, receives the goods.

Where products from the same order are delivered separately, the applicable statutory period may begin after the final item is received.

You may notify us at support@rallune.com or provide another clear statement communicating your decision to cancel.

You may use the optional cancellation form at the end of this policy, but you are not required to do so.

Where applicable, goods must generally be sent back within 14 calendar days after you notify us of your cancellation, unless we provide a longer period.

Rallune provides free return shipping under this policy.

For statutory cancellations, we will reimburse payments due to you, including eligible standard outbound delivery costs, without undue delay and within the period required by applicable law.

Where permitted by law and unless we have offered to collect the goods, we may withhold reimbursement until we receive the goods or you provide evidence that you have returned them, whichever occurs first.

The voluntary 30-Day Money-Back Guarantee allows you to open and use your Rallune product as instructed and provides additional protection beyond applicable statutory cancellation rights.

Your Consumer Rights

The 30-Day Money-Back Guarantee is an additional benefit provided by Rallune.

Nothing in this policy excludes, restricts, replaces, or limits any rights or remedies available under applicable consumer protection law.

Where the laws applicable to your purchase provide greater protection than this policy, those legal rights continue to apply.

Australian Customers

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

These rights exist in addition to Rallune’s voluntary 30-Day Money-Back Guarantee and any applicable Rallune product warranty.

Contact Us

For returns, refunds, exchanges, damaged or defective products, or questions about this policy:

RALLUNE PTE. LTD.
UEN: 202555650K
Registered Office: 68 Circular Road, #02-01, Singapore 049422
Email: support@rallune.com

Please do not send returns to our registered office unless we specifically instruct you to do so.

Return destinations may vary depending on your country and the product being returned. Contact us first and we will provide the appropriate return destination and prepaid return method.

Optional UK/EU Cancellation Form

Complete and send this form only if you wish to exercise an applicable statutory cancellation or withdrawal right. You do not need to use this form to make a return under Rallune’s 30-Day Money-Back Guarantee.

To: RALLUNE PTE. LTD., 68 Circular Road, #02-01, Singapore 049422
Email: support@rallune.com

I/We hereby give notice that I/We cancel my/our contract for the sale of the following goods:

Product(s):

Order number, if available:

Ordered on / received on:

Customer name(s):

Customer address:

Date:

Signature (only if submitted on paper):

Delete whichever wording does not apply.