Terms of service

TERMS OF SERVICE

Last updated: 17 September 2026

1. About Rallune

This website, rallune.com, is operated by RALLUNE PTE. LTD., a company incorporated in Singapore and trading as Rallune.

Company registration number (UEN): 202555650K
Registered office: 68 Circular Road, #02-01, Singapore 049422
Email: support@rallune.com

Throughout these Terms, “Rallune,” “we,” “us,” and “our” refer to RALLUNE PTE. LTD. “You” and “your” refer to the person using our website or purchasing from us.

These Terms explain the conditions for using our website and purchasing our products. Please read them before placing an order and retain a copy for your records.

Our Refund Policy provides additional information about returns, refunds, and our 30-Day Money-Back Guarantee. Our Privacy Policy explains how we handle personal information.

Nothing in these Terms reduces your rights under applicable consumer law.

2. Placing an Order

You must have the legal capacity to enter into a binding contract under the laws that apply to you. If you do not, a parent or legal guardian must place the order on your behalf.

You agree to provide accurate contact, billing, and delivery information and to use a payment method you are authorized to use.

Before submitting your order, please check the products, quantities, delivery address, and total price.

Placing an order constitutes an offer to purchase the selected products under these Terms. An automated email acknowledging receipt of your order does not itself mean that we have accepted it.

We accept your order when we send a dispatch confirmation, unless we expressly accept it earlier or applicable law provides otherwise. The sales contract is between you and RALLUNE PTE. LTD.

We may be unable to accept an order because a product is unavailable, payment cannot be authorized, the delivery address is outside our service area, there are reasonable grounds to suspect fraud, or there is a material error in the listing.

If we cannot accept your order, we will notify you promptly and refund any payment collected for the unaccepted order in full.

3. Product Information and Availability

We aim to provide accurate product descriptions, specifications, images, prices, and availability information.

Product images are illustrative. Screen settings may cause minor differences in how colours appear, but the products supplied must match their description and any agreed characteristics.

If we discover a material error affecting your order, we will contact you and explain the available options. We will not substitute a materially different product or increase the agreed price without your consent.

We may update or discontinue products for future purchases. Changes to a listing do not retrospectively change the description, price, warranty, or other terms applicable to an existing order.

4. Prices, Payments, and Promotions

The currency and total amount payable to us will be shown before you submit your order.

Applicable taxes and delivery charges collected by us will be displayed before payment. If import duties, taxes, or customs charges may be payable separately on an international order, we will explain this before purchase.

Your bank or payment provider may apply its own currency conversion rate or fees. These charges are determined by that provider.

Payment is required when you place your order unless a different arrangement is clearly offered at checkout.

Prices and promotions may change for future orders. We will not apply a later price increase to an accepted order.

Any material conditions of a promotion, such as an expiry date, minimum purchase, or product restriction, will be disclosed with the offer.

5. Shipping and Delivery

Available delivery destinations, shipping options, charges, and estimated delivery times are provided on our website or at checkout.

Delivery estimates are estimates unless we expressly agree to a specific delivery deadline. This does not affect any delivery deadline or cancellation right provided by applicable law.

Please contact support@rallune.com promptly if your delivery details need to be corrected. We will make reasonable efforts to update an order before dispatch.

If a delay affects your order, we will provide information about the delay and your available options. Where required by law, we will obtain your agreement to a revised delivery date or provide a cancellation and refund.

For deliveries arranged by us, we remain responsible for the goods until they are delivered to you or a person you nominate to receive them.

If your parcel appears lost, damaged, or incomplete, contact us so we can investigate and provide the appropriate resolution. You do not need to resolve a claim with our carrier before contacting us.

6. Order Changes and Cancellations

To request a change or cancellation, email support@rallune.com as soon as possible with your order number.

If your order has not been dispatched, we will make reasonable efforts to accommodate your request. If cancellation is confirmed, we will refund the cancelled items and any delivery charges that are no longer payable.

If an order has already been dispatched, you may still be able to cancel or return it under our Refund Policy or applicable consumer law. Dispatch does not remove any statutory cancellation right.

If we need to cancel an accepted order, we will explain the reason and refund payments for any goods or services we will not supply. This does not exclude any additional remedy you may have under applicable law.

7. Returns and Our 30-Day Money-Back Guarantee

We offer a 30-Day Money-Back Guarantee on products purchased directly from rallune.com, including sale items.

You have 30 calendar days, starting the day after delivery, to request a return. You may open and use DualJet according to its instructions during this period. Normal trial use does not make the product ineligible for return.

For eligible returns:

• We refund the full purchase price paid for the returned product, including applicable taxes collected by us.

• We provide free return shipping.

• We do not deduct payment-processing, restocking, or refund fees.

• Refunds are issued to the original payment method unless you agree otherwise.

The return procedure, preparation instructions, refund timing, and treatment of delivery charges are explained in our Refund Policy.

The guarantee does not cover damage caused by misuse, accidental damage, or unauthorized modifications. This does not exclude manufacturing defects, damage present on delivery, or remedies available under consumer law.

The 30-day period does not limit your rights concerning faulty, damaged, incorrect, or misdescribed goods.

8. Consumer Rights and Product Warranties

Our products must meet the standards required by applicable consumer law. Depending on the circumstances, you may be entitled to a repair, replacement, refund, price reduction, or other remedy.

Any written product warranty advertised at the time of purchase is additional to those rights. DualJet’s advertised two-year limited warranty for manufacturing defects is separate from our 30-Day Money-Back Guarantee.

We will honour applicable warranties and product promises made as part of your purchase. These Terms do not exclude implied warranties or guarantees that cannot lawfully be excluded.

Contact support@rallune.com with your order details and a description of the issue to request assistance. A receipt, order confirmation, or other reasonable proof of purchase may be used.

Customers in the United Kingdom and European Union may also have statutory rights to cancel qualifying online purchases within 14 days of delivery. Details are set out in our Refund Policy. Our voluntary 30-day guarantee does not replace or restrict those rights.

For Australian customers, our goods come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure, you are entitled to choose a refund or replacement and may be entitled to compensation for other reasonably foreseeable loss or damage. Where goods fail to meet acceptable quality standards without a major failure, you are entitled to have them repaired or replaced.

Customers in the United States, Canada, and other markets retain any protections provided by applicable national, state, provincial, territorial, or local laws.

9. Product Use and Care

Please read and follow the operating, charging, cleaning, maintenance, and safety instructions supplied with your product.

General oral-care information on our website is provided for educational purposes and does not replace advice from a qualified dental or medical professional.

These instructions and statements do not transfer responsibility for a defective or unsafe product to you or reduce our obligations under applicable law.

10. Acceptable Use of the Website

You may use our website for lawful purposes, including browsing products, placing orders, seeking support, and sharing honest feedback.

You must not:

• Attempt to access another person’s account or information without authorization.

• Submit fraudulent orders or use payment details without permission.

• Upload malicious software or interfere with the website’s security or operation.

• Use the website to threaten, harass, or unlawfully discriminate against others.

• Submit content that infringes another person’s intellectual property or privacy rights.

• Impersonate another person or knowingly provide materially false information.

We may restrict website or account access where reasonably necessary to address fraud, a security threat, or a material breach of these rules.

Where practicable, we will explain the restriction and provide an opportunity to resolve the issue. Immediate action may be necessary to protect customers or the website.

Restricting website access does not remove your rights relating to an existing purchase, refund, warranty, or legal claim.

11. Intellectual Property

Unless otherwise stated, the website’s branding, photographs, graphics, text, and other original content belong to Rallune or are used with permission.

You may view, download, or print website content for personal, non-commercial use, including keeping a record of your purchase.

You may not reproduce or use our content commercially without permission, except where applicable law permits it.

This section does not restrict lawful quotation, honest reviews, or other uses protected by law.

12. Reviews, Feedback, and Submitted Content

We welcome honest reviews, including critical or negative feedback.

You retain ownership of content you submit. When you knowingly submit a review or other content for public display on our website, you give us non-exclusive permission to display and reproduce it for that purpose.

We will not edit a review in a way that changes its meaning or remove it solely because it is negative.

We may moderate content containing spam, fraud, threats, unlawful material, personal information, or content unrelated to the product or customer experience.

Private support messages, order information, and photos submitted to resolve a product issue are not treated as permission to publish them as testimonials or advertising. We will obtain any permission required for such use.

13. Privacy and Third-Party Services

We handle personal information as described in our Privacy Policy.

Our store is hosted on Shopify, and we use service providers for functions such as payment processing, order fulfilment, delivery, and customer support. RALLUNE PTE. LTD. remains the seller responsible for your purchase.

Our website may contain links to independent third-party websites. Their content and privacy practices are governed by their own policies.

Using service providers or linking to other websites does not exclude any responsibility that applicable law places on Rallune.

14. Website Availability and Our Responsibility

We take reasonable steps to maintain our website, but access may occasionally be interrupted by maintenance, updates, technical problems, or events outside our reasonable control.

A website interruption does not remove our obligations concerning an accepted order or your rights to support, refunds, or other remedies.

Our responsibility for loss or damage is determined by applicable law. We do not use these Terms to exclude responsibility for defective products or to remove mandatory consumer protections.

In particular, nothing in these Terms excludes or limits liability for:

• Death or personal injury caused by negligence where that liability cannot lawfully be excluded.

• Fraud or fraudulent misrepresentation.

• Breach of consumer guarantees, implied warranties, or other statutory obligations that cannot lawfully be excluded.

• Any other liability that applicable law does not permit us to exclude or limit.

15. Changes to These Terms

We may update these Terms to reflect changes in our products, website, business practices, or legal obligations.

The updated version will be published on this page with a revised “Last updated” date. Where required, we will provide additional notice.

The Terms and purchase conditions applicable when your order was accepted will continue to govern that order. Later changes will not reduce your existing refund rights, warranty coverage, or other contractual protections without a lawful basis and any consent required by law.

16. Governing Law and Resolving Concerns

These Terms are governed by the laws of Singapore.

However, this choice of law does not deprive you of any mandatory consumer protections that apply under the laws of your country of residence.

If you have a concern, contact support@rallune.com so we can try to resolve it. Contacting us does not prevent you from using any complaint process, regulator, dispute-resolution service, or court available to you under applicable law.

Nothing in these Terms requires you to bring a claim exclusively in Singapore or removes any right you have to bring proceedings in your country of residence.

17. General Provisions

If a provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply where they can operate lawfully without it.

A delay in exercising a right does not mean that the right has been waived.

These Terms do not override a specific promise made as part of your purchase, our Refund Policy, an applicable product warranty, or your statutory rights.

18. Contact Information

For questions about these Terms, orders, returns, refunds, warranties, or complaints, contact:

RALLUNE PTE. LTD.
Trading as Rallune
UEN: 202555650K

Registered office:
68 Circular Road, #02-01
Singapore 049422

Email: support@rallune.com
Website: rallune.com

For product returns, contact us for the appropriate return destination before shipping. The registered office address may differ from the return facility.